Welcome

Welcome to the web site of the Quality Improvement Council (QIC), a non-profit independent Australasian accreditation body for over 20 years.

Our Purpose is:

'' To promote continuous quality improvement in health and community services through the provision of standards, accreditation programs and developmental resources for the benefit of health services users, staff and the wider community.' (2008-13 Strategic Plan)

Click here to learn more about QIC's strategic vision, values and goals.

Health and Community Services Standards 6th Edition

On 10 May 2010, QIC released its 6th Edition Standards after two years of research, consultation and trialling. The Standards were launched at the 'Building the Agenda' Forum, by Dr Helena Williams of the Australian Commission on Safety and Quality in Healthcare. The 6th Edition Standards replace the 5th Edition, published in 2004, upgrading their requirements for governance, safety and quality integration, assessment & planning, and consumer rights.

To find out more about the Standards and obtain a copy, click here

New Accreditation Tools and Guides

Organisations in the QIC Accreditation Program have been trying out the new Quality Journal (self assessment tool) and Interpretive Guides. With the 6th Edition standards and new Quality Journal, organisations' workload has been greatly reduced, and new prompt questions have been added to de-mystify self assessment. Interpretive Guides have also been written to help organisations better understand the standards and decide what evidence should be provided.

There are Interpretive Guides for Indigenous Health Services, Health and Primary Care Services, and Community and Social Services. The Guides provide definitions, examples of good practices, suggestions for cross references, and sources of further information.

Tools and Guides are provided without additional charge to organisations participating in the QIC program. To find out how to join the QIC Accreditation Program in Australia and New Zealand, click here

Complaints and Appeals

To find out about QIC's Complaints and Appeals processes, click here.