Frequently asked questions

Who can be accredited by QIC?

Any organisation in the human services field may participate in the QIC Program whether its main business is service provision, advocacy, communication, social marketing, policy development, service development, coordination, member services or administration. Organisations joining the Program may be self-help, not-for-profit, government operated or commercial. To be accredited an organisation must meet the program requirements:

• formally join and maintain engagement with the Program
• meet the Standards and complete review requirements
• demonstrate continuous quality improvement.
  

Remember, QIC awards accreditation as part of an organisation’s participation in an ongoing quality improvement program. To find out more about joining the Program see Getting Started.

What are the benefits of participating in the QIC Accreditation Program?

• It provides a comprehensive checklist to identify areas for improvement
• Standards are broad enough to cover any human services organisation
• It provides access to extensive feedback from peers
• Support provided to participating organisations by Licensed Providers
• The process helps organisations implement sustainable quality improvement
• Access to outstanding resource material and training on quality improvement
• Accreditation status may be used for marketing or promotional purposes

Are the benefits still there on the second and subsequent accreditation review?

Yes. Ongoing participation in the program leads to quality improvement being further embedded in organisations.

What happens if I participate in the Program but don’t get accredited?

The process is designed so you get early warning if there are major barriers to meeting the standards. You will then have time to make improvements and meet the standards. If you still do not meet the standards, you can remain in the Program, establish a plan for making the necessary improvements, then be re-assessed. If you have this concern it’s a good idea to talk with your Licensed Provider.

If my organisation is well short of meeting the QIC Standards, is it worth seeking accreditation?

Yes. Don’t give up!! Organisations join the QIC Program to improve their performance and learn how to make improvements sustainable. Talk to your Licensed Provider about how they can help you work towards accreditation.

What do governments think of the QIC Program?

Government services in every state and territory of Australia have been accredited by QIC, and about half QIC’s reviewers are employed in government services. Some state governments, the federal government in Australia and the national government in New Zealand have funded the development of Standards used in the QIC program. Some state governments in Australia require organisations in certain funded programs to participate in an accreditation program, and QIC is identified as one of the approved accreditation agencies.

How much will it cost to be in the Program?

Each License Provider has their own fee structure which is determined by complexity of organisations, travel costs and special factors. Contact your Licensed Provider to get a quotation.

How do I become a reviewer in the QIC Accreditation Program?

Reviewers are required to have experience and knowledge of the human services field, undertake training to QIC specifications and practice reviewing under supervision. For further information contact a Licensed Provider.