Publications

Standards Modules

The Modules are available separately or grouped to suit your needs. They are designed so the Core Module is combined with one or more Service Specific Modules, in an integrated format using colours and tabs to help you find the items you are looking for. Each Standard comes with a set of Evidence Questions which map out the ideas covered in the Standard.

The Health and Community Services Core Module

The Core Module comprises 17 Standards on subjects that are common to all human services organisations, divided into three groupings:

• Building quality organisations
• Providing quality services and programs
• Sustaining quality external relationships
  

The Module comprises a useful Introduction describing the Standards’ conceptual framework and main features, a set of Explanatory Notes and a Glossary of Terms, as well as the Standards themselves.

Core Standards summary

Section 1          Building quality organisations

Standard 1.1                  Leadership and management

Standard 1.2                  Human resources

Standard 1.3                  Physical resources

Standard 1.4                  Financial management

Standard 1.5                  Knowledge management

Standard 1.6                  Risk assessment and management

Standard 1.7                  Legal and regulatory compliance

Section 2          Providing quality services and programs

Standard 2.1                  Identifying and meeting community needs

Standard 2.2                  Focusing on positive outcomes

Standard 2.3                  Ensuring cultural safety and appropriateness

Standard 2.4                  Confirming consumer rights

Standard 2.5                  Empowering consumers

Standard 2.6                  Coordinating services and programs

Section 3          Sustaining quality external relationships

Standard 3.1                  Service agreements and partnerships

Standard 3.2                  Collaboration and strategic positioning

Standard 3.3                  Incorporation and contribution to good practice

Standard 3.4                  Community and professional capacity building.

Alcohol, Tobacco, and Other Drugs Services (ATODS) Standards Module

The ATODS Module applies to the full range of services in this field including counseling, rehabilitation and residential services. There are 8 Standards and a set of supplementary Evidence Questions covering subjects like harm reduction, continuity of care, relationship with service consumers, assessment and individual service planning. Note that the ATODS Standards are a bridge to the Core Standards Section 2, and are numbered accordingly.

ATODS Standards summary

Standard 2.1        Promote Health and Wellbeing

Standard 2.2        Contribute to Prevention or Reduction of Harm

Standard 2.3        Place Drug Use in Broad Context

Standard 2.4        Facilitate Continuity of Care

Standard 2.5        Engage Consumers

Standard 2.6        Assess Consumers

Standard 2.7        Develop Program and Care Plans

Standard 2.8        Review Interventions

Community and Primary Health Care (PHC) Services Standards Module

The PHC Module was written for community health, as well as general welfare services and programs. There are 4 Standards and supplementary Evidence Questions covering assessment and care, early identification and intervention, promotion of health and wellbeing, and client and program records.

Home Based Care (HBC) Services Standards Module

The HBC Module addresses services delivered at home, particular for people who are aged, disabled or chronically ill. It is designed to be compatible with the Home and Community Care (HACC) Program Standards. There are 3 Standards and supplementary Evidence Questions covering assessment and care in the home, promotion of health and wellbeing, and client and program records.

Integrated Health Services (IHS) Standards Module

The IHS Module is for services that combine and integrate primary health and community services, with residential services: hospital or aged care or both. There are 5 Standards concerned with systems integration, assessment and care, early identification and integration promoting health and wellbeing, and records.

Mental Health Services (MHS) Standards Module

The MHS Module is an adaptation of the National Mental Health Services Standards, funded and approved by the federal Department of Health and Ageing. It applies to all mental health services. There are 4 standards and supporting Evidence Questions concerned with: service integration, assessment and care, health promotion and records.

QIC endorsed standards

QIC also recognises a range of standards owned by other bodies including governments and peak bodies. Recognition (called 'endorsement') enables sector or service specific standards to be used in conjunction with QIC's Core standards for accreditation purposes. Copies of QIC endorsed standards should be sourced from their owners. Click here for a list of QIC endorsed standards.