Publications

Standards

The new QIC Health and Community Services Standards 6th Edition are available for purchase in pdf or hard copy. To order, download the QIC Publications Order Form

With the 6th Edition, QIC moved from a 2 tier system (Core Standards + Service Specific Standards) to a 1 tier system, with a single set of generic standards. We still have stocks of 5th Edition Service Specific Standards if you want to use them for reference purposes - obtain through the Order Form.

The Health and Community Services Standards 6th Edition

There are18 Standards covering functions common to all human services organisations, divided into three groupings:

• Building quality organisations
• Providing quality services and programs
• Sustaining quality external relationships
  

The standards document comprises a useful Introduction describing main features, and there is a Glossary of Terms, as well as the Standards themselves.

QIC Health and Community Services Standards 6th Edition summary

Section 1          Building quality organisations

Standard 1.1               Governance

Standard 1.2               Management systems

Standard 1.3               Human resources

Standard 1.4               Physical resources

Standard 1.5               Financial management

Standard 1.6               Knowledge management

Standard 1.7               Risk assessment and management

Standard 1.8               Legal and regulatory compliance

Standard 1.9               Safety and Quality integration

Section 2          Providing quality services and programs

Standard 2.1               Assessing and planning

Standard 2.2               Focusing on positive outcomes

Standard 2.3               Ensuring cultural safety and appropriateness

Standard 2.4               Confirming consumer rights

Standard 2.5               Coordinating services and programs

Section 3          Sustaining quality external relationships

Standard 3.1               Service agreements and partnerships

Standard 3.2               Collaboration and strategic positioning

Standard 3.3               Incorporation and contribution to good practice

Standard 3.4               Community and professional capacity building.

QIC endorsed standards

QIC also recognises a range of standards owned by other bodies including governments and peak bodies. Recognition (called 'endorsement') enables sector or service specific standards to be used in conjunction with QIC's Health and Community Services Standards for accreditation purposes. Copies of QIC endorsed standards should be sourced from their owners. Click here for a list of QIC endorsed standards.